Login Problems

If you are experiencing problems with WESTconsin Online, a Help link is conveniently posted on the login page.

Below are some common issues and suggestions for how to resolve them:

I need to answer my challenge questions whenever I login, even though I've used the Enhanced Security Login to enroll my computer. This happens when the cookies on your computer are deleted regularly. To avoid this, download Macromedia player to place a copy of a secure cookie within your computer's system which will access it if the Enhanced Security Login cookie gets deleted again. The download for this can be found at http://www.adobe.com/software/flash/about/.

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You are now leaving the WESTconsin Credit Union website and going to a website not operated by WESTconsin. WESTconsin is not responsible for the content of this site and the privacy and security policies may differ from those practiced by WESTconsin. The third party website may provide less security than WESTconsin's website. WESTconsin does not represent the third party or you if you enter into a transaction. WESTconsin is not endorsing or guaranteeing the products, information or recommendations provided by linked sites. WESTconsin is not liable for any failure or services advertised on third party sites.

I'm having problems accessing WESTconsin Online. First try and access the site from the following link: https://www.westconsincuhb.org/onlineserv/HB/Signon.cgi . If you cannot click on this link, copy and paste the URL into the address bar of your web browser and hit Enter.

Are you using a current version of Internet Explorer web browser to access the site? We recommend Internet Explorer for best results.

Does your browser have 128bit encryption? We recommend Internet Explorer 6 with all current patches and fixes installed. There is more information on encryption and supported web browsers at this site: https://www.westconsincuhb.org/onlineserv/HB/login_help.html.

Is your internet security level set too high? Your current security settings may be set too high to accept a new certificate, which is required to create a secure connection to WESTconsin Online. To verify internet security levels, open Internet Explorer, click on the Tools menu and then Internet Options button. Click on the Security tab to display settings options: High, Medium, Medium-Low or Low. To obtain the certificate you must have the level set to Medium level or below. You may also consider adding https://www.westconsincuhb.org to your list of trusted sites.

Below are two examples for working with your existing security settings to gain access to the certificate.

Example 1. Accepting the security certificate at login. If while attempting access to WESTconsin Online, the below Security Alert box appears, select YES for how to proceed.

SCREEN SHOT EXAMPLE 1

If you have already accessed WESTconsin Online and selected NO at the above prompt, or have internet security set too high, you need to do the following.

1. Close all applications.
2. Click on Start Menu, Settings, Control Panel.
3. Double click the Internet Options icon.
4. Click on the Security tab.
5. Click on Internet Icon and verify is is set to Medium.
6. Click OK and close the control panel.
7. Try accessing WESTconsin Online.
8. After successfully accessing WESTconsin Online once, you can turn the internet security level back to High if you choose.

SCREEN SHOT EXAMPLE 2

Have you cleaned up your internet files? Clean up your internet file cache by deleting temporary files and cookies to ensure that your computer loads the most up to date files from WESTconsin Online. To do this, open Internet Explorer, click on the Tools menu and then Internet Options link. Click on the Delete Cookies and Delete Files buttons to clear out the cache.

Is Your PC Secure? WESTconsin Online can become disrupted due to a virus, adware, spyware, or browser high jacking. If this occurs, a message usually displays as: Session Corrupt. Common signs for viruses and malware include the following: pop-up windows, slower PC operation, internet home page changes without authorization, unexplained PC lockups or errors, not being able to access web pages, and new, unfamiliar icons appearing on your desktop or system tray.

It is best to make sure you have current anti-virus and spyware protection installed on your PC. Virus protection typically costs money, but it is well worth the peace of mind when your personal information is at stake. There are some spyware protection programs that are free of charge, including Windows Defender and Spybot Search and Destroy. Make sure your software has the latest protection files, runs regular scans and has real-time protection enabled.

Still having problems with logging in? Click here to use our email form or call your local WESTconsin office or US toll-free (800) 924-0022 and we will assist you.