If you are experiencing problems with WESTconsin Online, a
link is conveniently posted on the login page.
Below are some common issues and suggestions for how to
I need to answer my challenge questions whenever I login,
even though I've used the Enhanced Security Login to enroll my computer.
This happens when the cookies on your computer are deleted regularly. To avoid
this, download Macromedia player to place a copy of a secure cookie within your
computer's system which will access it if the Enhanced Security Login cookie
gets deleted again. The download for this can be found at
|You are now leaving the WESTconsin Credit Union website and going to a website not operated by WESTconsin. WESTconsin is not responsible for the content of this site and the privacy and security policies may differ from those practiced by WESTconsin. The third party website may provide less security than WESTconsin's website. WESTconsin does not represent the third party or you if you enter into a transaction. WESTconsin is not endorsing or guaranteeing the products, information or recommendations provided by linked sites. WESTconsin is not liable for any failure or services advertised on third party sites.
I'm having problems accessing WESTconsin Online. First try and
access the site from the following link:
. If you cannot click on
this link, copy and paste the URL into the address bar of your web browser and
Are you using a current version of Internet Explorer web
browser to access the site? We recommend Internet Explorer for best results.
Does your browser have 128bit encryption? We recommend Internet
Explorer 6 with all current patches and fixes installed. There is more
information on encryption and supported web browsers at this site:
Is your internet security level set too high? Your current
security settings may be set too high to accept a new certificate, which is
required to create a secure connection to WESTconsin Online. To verify internet
security levels, open Internet Explorer, click on the Tools menu and then
Internet Options button. Click on the Security tab to display settings options:
High, Medium, Medium-Low or Low. To obtain the certificate you must have the
level set to Medium level or below. You may also consider adding
https://www.westconsincuhb.org to your list of trusted sites.
Below are two examples for working with your existing security
settings to gain access to the certificate.
Example 1. Accepting the security certificate at login.
If while attempting access to WESTconsin Online, the below Security Alert box
appears, select YES for how to proceed.
SCREEN SHOT EXAMPLE 1
If you have already accessed WESTconsin Online and selected NO
at the above prompt, or have internet security set too high, you need to do the following.
- Close all applications.
- Click on Start Menu, Settings, Control Panel.
- Double click the Internet Options icon.
- Click on the Security tab.
- Click on Internet Icon and verify is is set to Medium.
- Click OK and close the control panel.
- Try accessing WESTconsin Online.
- After successfully accessing WESTconsin Online once,
you can turn the internet security level back to High if you choose.
SCREEN SHOT EXAMPLE 2
Have you cleaned up your internet files? Clean up your
internet file cache by deleting temporary files and cookies to ensure that your
computer loads the most up to date files from WESTconsin Online. To do
this, open Internet Explorer, click on the Tools menu and then Internet Options
link. Click on the Delete Cookies and Delete Files buttons to clear out the
Is Your PC Secure? WESTconsin Online can become disrupted due
to a virus, adware, spyware, or browser high jacking. If this occurs, a message
usually displays as: Session Corrupt. Common signs for viruses and malware
include the following: pop-up windows, slower PC operation, internet home page
changes without authorization, unexplained PC lockups or errors, not being able
to access web pages, and new, unfamiliar icons appearing on your desktop or
It is best to make sure you have current anti-virus and spyware
protection installed on your PC. Virus protection typically costs money, but it
is well worth the peace of mind when your personal information is at stake.
There are some spyware protection programs that are free of charge, including
Windows Defender and Spybot Search and Destroy. Make sure your software has the
latest protection files, runs regular scans and has real-time protection
Still having problems with logging in?
to use our email form or call
your local WESTconsin office or US toll-free (800) 924-0022 and we will assist