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WESTconsin Credit Union Reloadable Visa® Card
Frequently Asked Questions

Click questions to view answers

Who can order or use the Card?
How do I get a Reloadable Card?
What is the fee per card for purchasing a Reloadable Card?
How does a Reloadable Card work?
How does the Secondary Card work?
Are there any monthly fees?
How do I know the balance on my Reloadable Card?
Are there transaction limits?
Can I purchase a Reloadable Visa Card as a gift?
How do I activate and register my Reloadable Card?
How do I obtain my PIN?
What do I do if I’ve entered an incorrect PIN and my Card won’t work anymore?
Can I reload the Card?
Are there reload limits?
What do I do if I have a Non-Personalized Reloadable Card and I've reached the 4-load limit?
What do I do if a merchant asks me "Debit" or "Credit"?
What if the item I want to purchase costs more than the value on my Card?
What happens if I need to return an item?
What if the purchase is denied?
Can the Card ever have a negative balance?
Who should I contact if my Reloadable Visa Card is lost or stolen?
Can I put a stop payment on a purchase I made with the Card?
Who should I contact for a transaction error?
How do I find an ATM when I travel - especially overseas?
What is the exchange rate when I get to another country?

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CALL-24 Account Access: Menomonie (715) 232-7300 | Elsewhere (888) 928-2255
To report a lost/stolen debit or credit card: (800) 449-7728

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