Online Banking FAQs

The My Accounts section has all of your accounts categorized by type (Deposit, Savings, Loans, etc.) with the current balance and available balance for each account. The Total Accounts value is displayed at the bottom of the account section for deposit and loan accounts.

Click on My Settings, scroll to bottom of page, click Rename & Hide Your Accounts

• To hide accounts simply click on the check box to the right of the suffix
• To show the account again, simply navigate back to settings and check the box next to the suffix
• To rename the account, find the account you want and type the new name in the Rename Account field

NOTE: These changes can take up to five minutes or more to take effect

Click on My Settings, click Edit next to following information you would like to edit.

Transfers made using WESTconsin Online will display quickly in My Accounts and the Account History Page transactions list. This means that we will automatically refresh the page (to get new account balances).

Click the suffix name to open the Account History Page. Click the drop-down arrow next to Account Detail. Your full ACH number will be listed for qualifying checking accounts with other relevant account details.

The maturity date of your Share Certificate account will show in the account bar without having to access the account details. If the maturity date is available, it is displayed as “Matures on MM/DD/YYYY.”

Click the checking account suffix on the My Accounts Page to open the Account History Page. Click the check icon to view images of the front and back of the check.

Login, click on Additional Services > Shared Access > toggle the Access to NO

Login, click on Additional Services > Shared Access > toggle the Access to NO > click arrow next to Options > click Remove Profile > confirm by clicking Remove profile

If the subuser forgets either their username or password they MUST access the Forgot Username? or Forgot Password? links on our login page to reset access OR contact the member who granted them account permission to have their password reset

• The member will need to login to their account, click on Additional Services > Shared Access > Options; reset passwords
• The account holder has access to change the subuser’s name, phone number and email address but has no access to the subuser’s Username or password

Endorse (sign) your check as it’s made Payable

• If made payable to a business entity endorse as a business entity
  • For example: if a check is payable to Beach Rentals LLC then the endorsement on the back of the check should be signed as Beach Rentals LLC, your signature is not required
• If you are a POA signing in place of the member signature:
  • Both the member name and Power of Attorney name need to appear in the endorsement. For example: Jane Doe by John Doe, POA
• Include For Mobile Deposit underneath your signature or business endorsement
  • Helpful Tip: include @WESTconsin so that it reads For Mobile Deposit @WESTconsin for secure deposit

Accepted item(s) will be deposited into your account and are typically available within an hour.

Mobile Deposit item(s) is in review by employee. To Review status of item(s), click file folder icon in top right corner of Mobile Deposit. To Delete a submitted item(s), swipe left on item(s) held.

Yes, tap file folder icon in the mobile deposit menu and you’ll be able to see a list of checks Approved, Held for Review, or Deleted. You can tap on the check to see the check image and full details about the deposit.

Due to legal requirements, we limit the ability to make certain types of payments. Payments to payees outside of the United States are prohibited and may not be issued under any circumstances. In addition, the following payments are discouraged, but may be scheduled at your own risk:

• Tax payments to the Internal Revenue Service or any state or other government agency
• Court-ordered payments, such as alimony or child support
• Payments to insurance companies

We will not notify you if you attempt to make any of these payments and we will not be liable for these prohibited or discouraged payments.

When adding a payee (or trying to edit your payee later), don’t be alarmed if we do not ask you for an address to which to send your payment. This just means that our Bill Pay vendor has a relationship with this payee where they are paid electronically, or the payee has already provided their preferred mailing address to send payments that might not match the address they give you on your bill.

Funds will be debited from your account within two business days after the process date.

WESTconsin Credit Cards are not able to be paid using this service. For more information about how to make your WESTconsin Credit Card payment, click here for personal Credit Cards, or here for Business Credit Cards.

Due to limitations, if you use this service to pay your WESTconsin loan(s) you will need to pay at least the minimum amount due. That does not mean you cannot make a partial or principal only payment though. If you would like to do this, please contact us at (800) 924-0022 during regular business hours.

Online payments from your account at another financial may take 1-3 business days to process and post the payment to your loan. If you need your payment to post sooner than this, please contact us at (715) 235-3403 during regular business hours.